Refunds

What you're buying

The Business AI Series is sold by 1AI PTY LTD (ABN 41 674 547 365, ACN 674 547 365), GST-registered, with its main business location in South Australia 5061. Lessons 00–01 are free with a 1Ai account. Lessons 02–07 unlock for a one-off payment of $400 AUD, which includes $36.36 GST. Card payments are processed by Stripe, and the charge appears on your statement as “1AI COURSE”. Access starts as soon as your payment goes through. The course is online only, in your browser. There are no downloads.

Your rights under Australian Consumer Law

Our course comes with guarantees that can't be excluded under the Australian Consumer Law. We must provide it with due care and skill, it must match how we describe it, and it must be fit for any purpose we say it's for. If it doesn't meet these guarantees, you're entitled to a remedy. Nothing on this page, in our terms or at checkout takes those rights away. You can read more about consumer guarantees on the ACCC consumer guarantees page.

If there's a major problem

A major problem is one that's serious enough that you wouldn't have bought the course if you'd known about it. For example:

• you can't get into the paid lessons at all, and we can't fix it within a reasonable time
• the course is significantly different from what we described, such as lessons missing or content that isn't what we said it covers
• several smaller problems that, together, would have stopped you buying.

If the course has a major failure, or isn't as described, you can choose a refund or another remedy the law allows (for example, asking us to re-supply the course by restoring full access with the problem fixed). We will honour those rights.

If there's a minor problem

Minor problems are things like a video that won't play, a broken link, a page error or a mistake in a lesson. Tell us and we'll fix it free of charge within a reasonable time. If we can't or don't fix it within a reasonable time, you can ask for a refund instead.

Changed your mind?

We don't offer refunds if you simply change your mind. This doesn't affect your rights under the Australian Consumer Law, which are explained above.

How to ask for a refund or a fix

Email support@1ai.net.au. Please include:

• the email address on your 1Ai account
• roughly when you paid
• what's wrong, or what you'd like us to do.

How refunds are paid

• Refunds go back to the card or payment method you used, through Stripe. We don't refund in credit or vouchers unless you ask for that.
• When a full refund is due, it is the full $400, including GST.
• Once we've processed it, it usually shows on your statement within 5–10 business days, depending on your bank.
• When a refund is processed, access to lessons 02–07 ends. Your free account and lessons 00–01 stay open.

Still not sorted?

We'd like the chance to fix it first. If we can't agree, you can contact Consumer and Business Services SA on 131 882 or visit sa.gov.au. You can also read about your rights on the ACCC website.

This page explains our refund approach. It doesn't limit your rights under the Australian Consumer Law.